We're On It!
Every effort will be made to ship orders received by WMA prior to noon/12:00pm Central Time on the same day. Please note that during peak volume days (Monday and Tuesday) as well as other unforeseen tournament or holiday peaks, orders may be delayed. Orders are processed in a First In First Out FIFO method except for orders with rush processing or rush shipping. If your order is time sensitive, please contact your sales representative or upgrade your shipping method to either two-day or one-day shipping.
Overnight and second-day delivery, as well as international delivery, is available in checkout. WMA has no minimum order requirement. World Martial Arts ships via UPS and Fedex (for smaller orders) within the U.S. and internationally. Saturday delivery is available in some areas, please contact us for more information.
Please note that some products can not be shipped outside of the U.S or with any air service. A street address is required for shipping. Shipments cannot be made to a P.O. Box address.
If a delivery is re-routed, per customer request or due to inaccurate customer supplied delivery information, an additional $10.00 service charge applies per package.
Please have someone available to sign for the delivery. It is the discretion of the delivery company to leave a package unattended, even if requested by the recipient. We highly encourage customers to indicate "signature required" in any comments box in their order so that packages will not be left at their door steps where they could easily be stolen or misplaced. WMA will not responsible for packages showing delivered without signature.
|
| Standard CONTINENTAL U.S. Ground Shipping Charges |
|
$00.00 - $49.99 =
|
$9.95 |
|
$50.00 - $74.99 =
|
$12.85 |
|
$75.00 - $99.99 =
|
$14.85 |
|
$100.00 - $149.99 =
|
$17.85 |
|
$150.00 - $199.99 =
|
$19.95 |
|
$200.00 and up =
|
9.9% of order value |
|
|
|
In addition, there may also be a surcharge on oversized packages and/or carrier surcharges, which may include fuel surcharges and residential/rural charges. Oversized shipping applies to weapons, sparring gear, staffs, heavy bags, etc. and specialty items.
|
CONTINENTAL U.S.
OVERSIZED PACKAGE SURCHARGES |
ADDITIONAL S&H CHARGES |
| Softwoods Staffs & Bo Staffs |
$3.00 Each |
| Swords, Canes, & Staff Cases |
$5.00 Each |
| Competition Swords |
$8.00 Each |
Heavy Bags
(Rolling Duffels, Slammers, Body Shield) |
$20.00 Each |
|
|
|
| Shipping charges for overnight, 2-day service can only be approximate at the time an order is placed, since cost varies based on the size of the carton. |
|
|
| COD Orders |
| COD orders will have an $18.00 charge per shipment. |
|
|
| Payment Options |
| WMA accepts Visa, Mastercard, American Express, and Discover. |
|
|
| Freight Claims |
| Claims on shortage or damage must be filed within 15 days from the date shipped. Claims submitted after 15 days will not be accepted. |
|
|
| Refused Orders |
| All refused orders are subject to a 15% restocking charge plus additional shipping costs. If the order was shipped according to our free shipping offer, you will be responsible for any shipping charges that would have originally applied. |
|
|
| Pricing Policy |
| WMA reserves the right to amend, modify, or cancel pricing at anytime, with or without notice. |
|
|
|
|
|
| Backorder Shipments |
We will not charge your credit card for the item until your backorder order ships. All items are priced at the time of fulfillment. Only sale pricing and promotional discounts that are active at the time that the backorder is filled will be applied. Promotional “Promo” codes cannot be applied to backorders.
Shipping method on backorder items is at WMA’s discretion unless otherwise specified to your account representative. You will receive fulfillment notification from your account representative as Goods are available.
Fulfillment of backorders is subject to the availability of Goods. Estimated Times of Arrival (“ETA”s) provided at the time of backorder placement are courtesy estimates only for when Goods are expected to be received by WMA. We assume no liability for delays or failure to deliver due to our inability to obtain supplies. |
|
|
|
|
|
| Custom Orders |
Custom orders cannot be changed or cancelled once they are placed. All items are priced at the time of fulfillment. Promotional “Promo” codes cannot be applied to custom orders.
Shipping method on custom order items will be processed based on the original method selected for the order, unless otherwise specified to your account representative. |
|
|
|
|
|
| Return and Exchanges |
New merchandise, excluding books and DVD’s, that has not been washed, worn or altered, and is still suitable for resale, may be returned within 30 days of purchase. Pending inspection, an exchange, refund or credit in the original form of payment, excluding shipping, will be issued. After 30 days products will not be accepted for return or exchange. All merchandise sold as sets must be returned as sets.
No refunds or exchanges are accepted for the following items: Custom Embroidered Items, Custom made products, Books, Videos, used or worn merchandise, shoes, clearance and Special ordered products. All Returns and exchanges will include an exchange fee or restocking fee of 25%.
Shipping cost is not refundable. Customer is responsible for all shipping cost for returns and exchanges.
Contact your sales representative for an RMA (Return Merchandise Authorization).
All returns should be shipped to:
World Martial Arts
ATTN: RETURNS
5900 Lindsey Road
Little Rock, AR 72206 |
|
|